Shipping And Return
Time Frame :
When can I expect my order to arrive?
The processing time depends on several factors
-Availability of stock
-The duration used to infuse prescription lenses
-Postal service interruptions ie: shortage of manpower and vehicle breakdown etc.
For multiple or batch orders, usually the processing will take slightly longer than usual if it involves several prescription lenses to be infused.
Under normal conditions, we will complete your order within 2 to 3 days after full payment has been made.
-Preorder Range (Tailor-made)
All of our 1.74 lenses & sunglasses (degrees) are tailor-made (pre-order) and your order will be completed in about 14 days after full payment.
What are the conditions to qualify for a return:
My order is damaged upon arrival, what can i do?
Our staff members are trained professionally to ensure all the correct care and supervision are taken on your order until it reaches the postal service office.
However human negligence do occur sometimes beyond our control, in the event that the postal service failed to carry out their duties in an orderly manner causing any damage to occur to your order, you can refer to the methods provided below to request a return from us.
Please note that we will need to examine the condition of your damaged item first before we can confirm that you qualify for a return of the said product.
How do i set up a return or exchange?
(I) Take a clear picture of the damaged product with the original packaging by its side and also the postal slip.
(II) Reach us via our Facebook page and one of our trained customer service officer will attend to your matter.
(III) Forward the picture are described in (1) to us and we will examine the situation.
(IV) When we have assess your product and are certain that your product is indeed not in good order we will begin to log in your complaint as a return item.
(V) In the event that we found the damage was due to our own negligence, we will bear all the postal expenses.
(VI) We are not responsible for any damage during return shipping, so please carefully pack your item to ensure that it is not damage during transit.
Where do you ship ?
We currently ship our products to east and west Malaysia and Singapore.
Please note that Singapore orders require higher postal charges due to the currency exchange rate.
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