Shipping And Return – De Coration - Online Optical
BUY 1 FREE 1 FOR PURCHASE UP TO RM145

Shipping And Return

Time Frame :

When can I expect my order to arrive?

The processing time depends on several factors

-Availability of stock

-The duration used to infuse prescription lenses

-Public Holidays

-Postal service interruptions ie: shortage of manpower and vehicle breakdown etc.

For multiple or batch orders, usually the processing will take slightly longer than usual if it involves several prescription lenses to be infused.

Under normal conditions, we will complete your order within 2 to 3 days after full payment has been made.

-Preorder Range (Tailor-made)

All of our 1.74 lenses & sunglasses (degrees) are tailor-made (pre-order) and your order will be completed in about 14 days after full payment.


What are the conditions to qualify for a return:

My order is damaged upon arrival, what can i do?

Our staff members are trained professionally to ensure all the correct care and supervision are taken on your order until it reaches the postal service office.

However human negligence do occur sometimes beyond our control, in the event that the postal service failed to carry out their duties in an orderly manner causing any damage to occur to your order, you can refer to the methods provided below to request a return from us. 

Please note that we will need to examine the condition of your damaged item first before we can confirm that you qualify for a return of the said product. 


How do i set up a return or exchange?

(I) Take a clear picture of the damaged product with the original packaging by its side and also the postal slip.

(II) Reach us via our Facebook page and one of our trained customer service officer will attend to your matter.

(III) Forward the picture are described in (1) to us and we will examine the situation.

(IV) When we have assess your product and are certain that your product is indeed not in good order we will begin to log in your complaint as a return item. 

(V) In the event that we found the damage was due to our own negligence, we will bear all the postal expenses.

(VI) We are not responsible for any damage during return shipping, so please carefully pack your item to ensure that it is not damage during transit.


Where do you ship ?

We currently ship our products to east and west Malaysia and Singapore.

Please note that Singapore orders require higher postal charges due to the currency exchange rate.


Privacy Policy

Please refer to our detailed Privacy Policy on our website for more conditions and terms. 


退貨和送貨

大體時間 : 

如何預計我的訂單什麼時候到貨?

處理時間取決於幾個因素

 - 用於注入處方鏡片的持續時間

 - 公共假期

 - 郵政服務中斷,如:人力短缺和車輛故障等 

對於多個訂單或批量訂單,如果需要輸入多個處方鏡片,通常處理時間會比平時略長。

在正常情況下,我們將在全額付款後的2至3天內完成您的訂單。 

 - 量身定制 (預定)

所有我們的1.74鏡片&太陽鏡片(度數)為量身定制範圍(預購),將在全額付款後的14天左右完成您的訂單。



有資格退貨的條件是什麼: 

我的訂單在抵達時損壞,我該怎麼辦? 

我們的員工都經過專業培訓,以確保您的訂單得到正確的護理和監督,直至到達郵政服務辦公室。

然而,如果郵政服務未能有秩序地履行其職責導致您的訂單遭受任何損害,有時人為疏忽確實會發生,我們可以參考下面提供的方法要求我們退貨。 。

請注意,在我們確認您有資格退回上述產品之前,我們需要先檢查您的損壞物品的狀況。



我如何設置退貨或換貨? 

(I)清楚地拍攝受損產品的原始包裝,以及郵政單據。

(II)通過我們的Facebook主頁聯繫我們,我們訓練有素的客戶服務人員將處理您的問題。

(III)轉發圖片在(1)中描述給我們,我們將檢查情況。

(IV)當我們評估您的產品並確定您的產品確實沒有良好狀態時,我們將開始將您的投訴作為退貨條目。

(五)如果我們發現損壞是由於我們自己的疏忽造成的,我們將承擔所有郵費。

(VI)我們對退貨時的任何損壞不承擔責任,因此請小心包裝您的物品,以確保在運輸途中不會造成損壞。



你在哪裡發貨? 

所有我們的產品將在馬來西亞西部進行運送。

請注意,由於貨幣兌換率,新加坡訂單需要更高的郵寄費用。



隱私政策 

有關更多條款和條款,請參閱我們網站上的詳細
隱私政策。