Terms and Condition – De Coration - Online Optical
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Terms and Conditions

All products from your purchase with us will be processed under your confirmed recognition as shown in the receipt that we issue to you after receiving your order.

Customers are required to confirm and validate the contents from your receipt so to avoid any discrepancies of model number or lens degree due to typing error or other unforeseen data record mistakes.

 

Delivery

Under normal circumstances, normal orders will be processed within 5 days from your purchase, please be informed that pre order lenses or frames will usually take up more time to process and complete compared to normal purchase orders.   

-Preorder Range (Tailor-made)

All of our 1.74 lenses & sunglasses (degrees) are tailor-made (pre-order) and your order will be completed in about 14 days after full payment.


Order Cancellation

Your order will be instantly processed after we receive your confirmation and validation towards you order receipt.

Any cancellation of order purchase must be notified by the customer to De coration within 24 hours, please be informed that we will not entertain any form of request for order cancellation after the above mentioned stipulated time frame.


Refund T&C

Full refund will be given to customers under these conditions:

-Obvious and visible scratches found on your Frame or lenses.

-Lens degree is different from your order request.

-The model and color of the frame is different from your order request.

For further return informations, please refer to our Return Policy.



條款和條件

您與我們一起購買的所有產品將在您確認後進行處理,如我們收到您的訂單後發給您的收據所示。

客戶需要確認並驗證收據中的內容,以避免因打字錯誤或其他無法預料的數據記錄錯誤而導致型號或鏡片度數出現任何差異。


 

交貨

在正常情況下,正常訂單將在您購買後的5個工作日內處理,請注意,與正常採購訂單相比,預訂鏡片或框架通常需要更多時間來處理和完成。


  - 量身定制 (預定)

所有我們的1.74鏡片&太陽鏡片(度數)為量身定制範圍(預購),將在全額付款後的14天左右完成您的訂單。



訂單取消


在我們收到您的訂單收據的確認後,我們會立即處理您的訂單。

任何變動與取消訂單必須在24小時內由客戶通知De coration,請注意,在上述規定的時間範圍後,我們不會接受任何形式的訂單取消請求。



退款T&C

在以下條件下,客戶將獲得全額退款:

 - 鏡架或鏡片上發現明顯的划痕。

 - 學位(度數)與您的訂單要求不同。

 - 框架的型號和顏色與您的訂單要求不同。

有關進一步的退貨信息,請參閱我們的
策退貨政。



聯繫信息

有興趣與我們互動的客戶可以通過我們的Facebook主頁或Messenger應用程序聯繫我們,我們將盡最大努力以最佳方式為您的查詢提供答案和解決方案。